Professional, Affordable
Telephone Answering Services
TeleMessagingUSA offers a wide range of professional telephone answering services and plans. We also offer customized solutions, so you can tailor our services to your needs and budget. And we use a per-item billing method that lets you pay only for the services you actually use. It also allows you to pay lower rates when you opt for pre-screening, text messaging and other features that don’t involve our operators.
Our telephone answering services include:
- Economical operator delivery
- Voice mail for direct and easy access
- Paging with confirmation and backup email messages
- Convenient text messages
Description of Services
Operator-Assisted Services – Calls are taken and delivered by a highly-trained live operator who can make decisions based on your instructions.
Pre-Screen/Operated-Assisted Services – All calls are answered on the first ring and with a personalized greeting featuring your company information. Callers can respond by hanging up or waiting on the line for a live representative. To save money, you can opt to have our operators handle only the most urgent calls. You can also use front-end call screening to enable callers to make keypad selections to assist with processing their call.
Voicemail/Operator-Assisted Services – Calls are answered on the first ring with a personalized recorded greeting. Callers then have the option of hanging up, leaving a message or pressing zero for a live representative. With this feature, you can leave pre-recorded messages for non-urgent callers to maximize your operator time and save money. Emergency callers can choose to speak to the operator.
Paging Services
TeleMessagingUSA has the ability to send messages to any paging carrier or cell phone provider.
TeleMessagingUSA Pricing
Because every business is different, our sales department will work with you to customize a service plan that gives you the most value. All our service plans offer 24 hour/7 day a week coverage with no extra charges for holidays.
The Advantages of using an Answering Service with Live Operators
Having your business calls answered by an answering service with “live” operators offers a number of advantages over using automated voicemail or an answering machine.
Operators are real people who can provide your important business callers with a warm, friendly voice whenever you’re not available. They can provide 24/7 coverage whenever your office is closed—after hours, weekends, holidays and during emergencies. Also, live operators are “thinking” human beings, so they can interact with each caller in a unique way. They can determine the caller’s needs and respond accordingly.
For example, if a caller has a problem, our operators can trouble-shoot and offer a resolution—that has been preapproved by your company, of course. Or if the caller has a detailed question, the operator can use your specific information to provide an appropriate answer. In addition, the operator can ensure a caller’s message reaches the right person.
At TelemessagingUSA, our live operators can serve as valuable members of your company’s team. They are highly skilled and trained to handle a variety of calls. Not only that, they provide each caller with personal attention, professionalism and respect. So you can be sure your valued customers receive excellent service that reflects positively on your business. After all, your customers are too important to mishandle.
On the other hand, the use of automated voicemail and answering machines can make callers feel dissatisfied, frustrated and neglected. While they are a popular alternative for businesses today, both options have a number of drawbacks.
For instance, voicemail and answering machines are very limited in their functionality. Callers are restricted in the length of the message they can leave. They may not be able to fully explain what they need so that you can follow up with an appropriate response. And some automated systems aren’t designed to route calls, which means callers may not be able to target their message to a specific party.
Also, voicemail and answering machines can only greet callers with a static and impersonal message—unlike a live operator who can provide an instant and personalized response to each caller. An automated message doesn’t allow for an immediate exchange of information, which can lead to misunderstandings and confusion. If callers’ problems or questions aren’t addressed in a timely manner, your company could lose customers or miss an important business opportunity.
The bottom line is: Having calls answered by trained, live operators can provide efficient answering service, protect your reputation and enhance your business communications. And this can help keep your customers happy and avoid losing business. Hiring an answering service with live operators is one of the best investments a company can make.
