How it Works
More than a Basic Telephone Answering Service…
TeleMessagingUSA is not a simple telephone answering service. Our highly-trained operators are essentially human answering machines that do more than just take messages. We can assist with everything from making reservations and appointments to handling problems and emergencies. If callers have a common problem, we can record a description of the issue, report it to the appropriate person, answer questions and even suggest a possible resolution.
Our Approach to Answering Calls
TeleMessagingUSA takes a unique approach to providing telephone answering services. Unlike typical telephone answering services, we have the same people taking your calls to create a sense of familiarity and comfort with your customers. Your calls will be answered with any greeting you choose and callers’ questions answered according to your instructions. This gives you complete control over the messages your customers receive.
Our operators are specifically trained to handle each call from start to finish. Using high-tech software, they have immediate, on-screen access to your office information. So when a call comes in, they can quickly and efficiently provide callers with the information they need.
What’s more, TeleMessagingUSA has plenty of operators to take calls. Therefore, hold times are very low if callers ever have to wait. Our average hold time runs less than 30 seconds, compared to the average one to two minutes for other answering services. And if callers are put on hold, we’ll play your customized message while they wait. This allows our operators to give every caller their undivided attention, which results in less frustration, confusion and errors.
We offer a variety of convenient options to ensure your customers get the information they need whenever you’re unavailable or closed. In addition to providing 24/7 telephone messaging services, we also offer:
Text Messaging - Callers’ information can be sent straight to an alpha pager, PDA, cell or pcs phone for convenient retrieval.
Voice Mail - Messages from callers can be recited directly into your private voice mailbox for immediate access. Plus, your voice mailbox can be programmed to send you an alert by pager or phone.
Email Message - Get an email copy of your paged messages as back-up documentation.
Operator Delivery - Our operators can call you with your messages or page you to call in, so you can retrieve your messages.
Don’t you and your customers deserve access to the best telephone answering service?