FAQs
What types of services do you provide?
We combine state-of-the-art equipment and highly-trained, professional staff to provide a range of answering and other services. Using information and instructions that you provide, our live operators do everything from scheduling appointments and answering questions to troubleshooting and handling emergency calls.
When are your telephone answering services available?
We can provide 24/7 coverage whenever you need it: after hours, weekends, holidays and even during peak business hours.
What optional features come with your service?
We offer a special service in which our operators can call you with your messages or page you to call in, so you can then retrieve your messages. You can also receive your messages through voicemail, email, fax and text message sent to an alpha pager, PDA, cell or pcs phone.
How is your service different from what other phone answering services offer?
We’re large enough to meet your phone answering service needs, but small enough to provide the type of personalized service you deserve. Our live operators, comprehensive training program, and quality control procedures assure that calls are always handled with the highest level of service and professionalism. Plus, we record all calls for documentation and to ensure the highest possible accuracy.
How do your handle phone calls?
TeleMessagingUSA operators are experienced and specially trained to handle all types of business phone calls from routine inquiries to emergencies. Our telephone answering software allows us to personally answer each call, providing company specific greetings and information as if we worked for your company. We answer all calls as quickly and efficiently as possible.
How long do you place callers on hold?
Most other answering services have one operator to every 150 clients and juggle multiple tasks. However, we maintain a low ratio of operators to callers to minimize hold times. Our average hold time is less then 30 seconds, compared to the average one to two minutes for other companies.
Where are your operators located?
We do not outsource our phone answering services to a call center in India or other foreign countries. Our operators are based in the United States and speak English as their primary language. So you can be sure your important customer calls are handled as promptly and efficiently as possible.
How much does your service cost?
Our phone answering service is very affordably priced. Click here for more information.
