06:13:20
Whatever your current image may be of an answering service, chances are you haven't upgraded your opinions in a while. The modern version of an answering service has been changing rapidly. These remote call centers are no longer run in third world countries, and customers no longer have to get a translator to understand the operator. Things are different now!
The best modern answering service providers are domestically based. All of the operators are native English speakers who provide your customers with professional and easily understood service. Your customers also have the chance to get to know the virtual team more completely, as rather than going to the first open operator, your customers will go to one of your designated service providers, making them seem even more like an extension of your staff.
As an extension of your staff, these providers can do more than your local receptionists. The larger team can work around the clock, for example, which is perfect if your business is open 24 hours a day or if you want to provide access and service to international customers. Holiday staffing is also not a problem, so your business never has to shut down.
The modern answering service can also integrate completely with your existing office support software, providing you with administrative support. You can get appointment setting services or have a reference desk in place for your inquiring prospects. Since everything will be synced up in real time, you never have to worry about missing a change or missing a message.
In short, these services are no longer second class operations. You can be a world class business with the best answering services on the market at your fingertips. All you need to do is open your mind to the modern age and put your past misconceptions aside.
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